Returns & Exchanges

At RELX Indonesia Official, we are committed to ensuring the highest quality for your vaping experience. If you receive a defective device or incorrect item, our 14-day return and exchange policy is designed to provide a seamless resolution.

Return Process

• 1.
  Initial Inspection

  Examine your RELX device or pods immediately upon arrival to ensure they are in original packaging and free from physical damage.

• 2.
  Submit a Claim

  Contact our customer support team within 14 days of purchase with your order number, a clear photo of the product, and a brief description of the issue.

• 3.
  Verification Process

  Our technical team will review your request and verify the product's authenticity and defect status within 3 to 5 business days.

• 4.
  Replacement or Refund

  Once approved, we will ship a replacement unit to your address or process a full refund to your original payment method.